Las Vegas pet licensing
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
How old does my pet need to be for me to license them?
All pets over the age of 4 months are required to be licensed.
What is the refund policy on licenses?
No refunds are provided on licenses purchased regardless of circumstances.
When does my pet's license expire?
Licenses expire exactly 365 days from the license start date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase. Rabies must be valid during the time of renewal.
ACCOUNT UPDATES
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
FEES AND FINES
What is the senior citizen age requirement?
Those aged 65 and older may qualify for a senior citizen rate.
My pet qualifies for the service animal rate. What do I do?
Please visit Las Vegas City Hall in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
What is the processing fee?
For all online orders a processing fee is applied on license purchases at a rate of 2.9% + $0.30 per transaction.
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 30 days of the original expiration date.
TAGS
Will my pet receive a new free tag with every order?
No, each pet will only receive one free tag with their first license via DocuPet. This tag doesn’t expire. If you’ve already received a DocuPet tag, your furry friend is good to go! If you’d like a new tag, you can purchase a standard replacement tag or a new designer tag during the license order process or in our store.
How do I receive my tag if I don't have a current address?
Please visit Las Vegas City Hall in person located at 495 S. Main St, and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws.
What species are required to be licensed?
The following species are required to be licensed: Dogs and Cats.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Animal Control at (702) 229-2078.
DOCUMENT SUBMISSION
Why won't the system allow me to license without a new rabies document?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
My pet is rabies exempt, what do I do?
You will need to complete the required paperwork and visit Las Vegas City Hall in person to qualify for a rabies exemption. Their address is 495 S. Main St, Las Vegas NV 89052.
What are acceptable documentation types?
A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.

